Hello, My username is paxful.com/user/Bromph
388+ 0N 0- feedbacks buyer/seller since 5 months.
I have a guy that opened my offer 3 days ago, marked it as paid and don’t want to cancel. I disputed it 3 days ago and still no moderator.
This is not a big deal. My offer is for ACH transfer ( i write it on the ad preview “ONLY ACH”, on the offer terms “Please Note! Only ACH (US local bank) transfers in USD can be accepted” and on trade instructions “Please Note! Only ACH (US local bank) transfers in USD can be accepted”).
Buyer opened the trade, texted me to say me that he did a Zelle Transfer to a number that i put on my trade instructions if a buyer want to trade fast (“Text me +1 661 525-3142 to notify me you have a trade opened.”), then mark it as paid.
WHILE i never gave information to buyer about paying the trade and even never reply the trade because i was busy and i said him that (i am busy and can’t trade) after his first text when he said me that he have a trade opened.
I don’t have Zelle, neither have my number linked to Zelle and never received notification about money received by Zelle
I gave 1h to buyer to call his bank to cancel the transaction if he even really did it before disputing the trade! and still now the trade is opened in dispute since 3 days!
And buyer don’t want to cancel, saying : " Zelle isn’t a simple wpp. It’s the current standard of ach transfers." - “I’m not cancelling because I have not received any indication that u have not received the money. It’s been debited from my account with confirmation number .” - “Wrong. Ur given the option to set up zelle. Ur the scammer. U claim to not even have received the notification”
1-Since my trade wasn’t for ZELLE but for ACH transfer! 2-And since it’s written in 3 locations that my offer is for ACH transfer only! 3-And since i never gave buyer information to pay me or even authorized him to pay me some other way! 4-Since i gave plenty of time to the buyer to resolve his issue if he ever really send me money! 5- Since all others buyers know that Zelle isnt ACH and even asked me if i accept Zelle when they open my trade! 6- Since it’s not written nowhere on my trade that i use Zelle, and that i use the number i put for notification to receive Zelle Payment! 7-Since my trade instructions shows that buyer should follow my instructions and not should pay me by Zelle on the number i put for notification!
Considering all of that, i am asking please that a moderator comes to end this dispute for me.
I don’t know if i am on the right topic. So if someone can help me in this, i would appreciate.
Thanks in advance for any help.
(Nowadays, we’re seeing increasingly more stupidity on Paxful! Buyers now don’t read instructions, and do what they want! So moderators, please help us (good) seller to sell without tiring us with those new nonsenses, And many thanks for the work you’ve done and you’re doing, we know it’s not easy! )
@Ryan i saw you helped some others guys, so i am tagging you hoping my case is not normal ones.
N.B.: Zelle is an app (P2P payment) used by some usa banks, but not all, to send instant money between users. But my bank isn’t yet associated to Zelle, so i can’t receive money from Zelle on my bank account. So i use ACH transfer, that is different! Zelle uses email or phone number, ach uses account and routing number. Zelle is instant, ACH is 2days long.