Buyer not responding since 9 hours now


I don’t understand if actually btc are help by Escrow system and I don’t know why Administator or Moderator take much time to come in when you need them. LAST night I opened a trade for 200 Amazon and then I send all what was necessary to the buyer till date he has not send me a text even if he is out of btc let tell me that he is out of btc. I saw his last seen 1 hour ago which means he is watching me and I open up a dispute nothing has been done. So I really need to know if you intend on doing something about this Screenshot_20180221-075758